Frequently Asked Questions

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Can I cancel a paid site at any time?

Yes, as long as all invoices are up to date with payments, you may cancel a site and no further billing will occur. All data that exists on the system will be exported into a CSV format for you to download. Once the membership has been cancelled you will be given a grace period of 14 days to get all your information off the system before we deactivate and delete your account. Once we have deleted the account all information saved will be permanently removed. 

What forms of payments do you accept?

Setup Fee(s) can be paid by one of the following methods.

  • Credit Card
  • Certified Business Cheque from a Bank
  • Cash
  • Paypal

For monthly payments, we accept payment by credit card only (Visa, MasterCard, or American Express).

Will a payment be refunded if I cancel a site or MY SUBSCRIPTION?

No payments cannot be refunded for sites or subscriptions that are canceled.

What if i need help?

If you require assistance with your subscription please contact us through the support channels. 

Can I use my own web address? Or do I need to use wxyz.mediaintegration.ca or abc.mi-network.ca?

For paid sites you can use your own web address or domain name. 

Is MI-NETWORK search engine friendly?

Business Catalyst automatically generates a sitemap that Google, Yahoo!, and Bing can use, helping to ensure that your website gets maximum visibility through these popular search engines.

Is there a limit on the size of my customer database?

For the best experience using Business Catalyst we recommend creating a maximum of 100000 CRM records.

What about data management? Does media integration provide backups?

All servers have regular full and differential backups. However, it is important to note that recovery procedures cannot be initiated for individual file backups, as they are intended to perform “full recovery” of the servers in the event of a hardware or software failure only.

At an individual site level, we provide a plugin within our site back-end systems.  Simply use the tool to make a back of your site and download it right on your hard drive. several backup options for customers. You can use FTP to copy your web pages, templates, and layouts as often as you see fit. A Customer Report Generator can be used to export all customer-related information at your convenience.

What about security? How secure is Business Catalyst?

Besides what is publicly available, we cannot disclose any additional details about our infrastructure and security systems in place, since this is considered sensitive information. Here is the information that we can share with you:

  • Business Catalyst has a multitude of security mechanisms in place, such as AAA (Authentication, Authorization, and Access Control), attack detection and annihilation mechanisms, encryption of sensitive data, firewalls, anti-virus, etc.
  • Business Catalyst is a PCI Level 1 compliant product. Accordingly, all cardholder data specific mechanisms, environments, policies, procedures, etc. have been audited for security compliance by an accredited 3rd party investigator.
  • The Business Catalyst code and environments are regularly tested for security holes both manually and using various 3rd party penetration software. A multitude of security standards (e.g., OWASP) are considered and followed.

Where are your data centers located?

The Business Catalyst data centers are located on three continents to help customers receive optimum response times from their websites:

  • North America (Virginia, USA)
  • Europe (Dublin, Ireland)
  • Asia Pacific (Sydney, Australia)

Do I need to know programming or HTML to add content to my web pages?

Business Catalyst enables you to build a powerful online businesses. Editing options are intended for on-the-fly content editing (for example, editing a simple web page). In order to customize the overall design, layout, and look of sites, you should have a basic understanding of HTML and CSS.

How Our Process Works

We love getting to know new clients and learning about their business. By getting to know our clients we ensure that both parties are an excellent fit in order to guarantee success. We will then work with each client to gather detailed information and deliver a well-thought out website solution.

Submit Request

Give us a call at (204) 997-2486 or fill out the form with as much detail as possible.

Setup Discovery Call

An Account manager will get in touch within 2 business days to gather a few more details before scheduling a discovery call.

Discovery Call

Spend some time with an experienced web consultant so we can learn about your business and goals for the project.

Proposal Presentation

We will walk you through our proposal that includes a detailed scope of work, costs, and project timeline.

Proposal Review/Close

We are here to answer additional questions or take you on a tour of MI-Network

THE complete online business DEVELOPMENT PLAN

  • Online Market Research
  • Optimized Content Creation
  • Online Advertising
  • Content Distribution

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